Delivery Information

Delivery of Products

Products must be thoroughly inspected before accepting. If the product is damaged or any parts are missing, you must immediately inform the delivery person and not accept the product. If you accept we consider that the product was in good condition and returns/ refund requests will not be accepted by HGS. Delivery time is generally 2 to 5 business days, however times could vary depending on the supplier and HGS cannot be held liable for any delays. Further, HGS cannot be held liable for any delays by the courier companies.

Please ensure to check your ordered product/s for any physical damages prior to accepting the delivery. Please do not accept delivery if there are any damages.

High Grade Solution will not be liable for goods which are damaged in transit if the Proof of Delivery (POD) is signed and the goods are accepted.

Please pick up products ordered under the ‘Pick Up’ option within 2 weeks from the specified product available date for pick up.

High Grade Solutions will not bear responsibility for the condition of the products which are not collected within 2 weeks, and High Grade reserves the right to dispose the product/s if not collected within one month.

Products available for immediate pickup

In relation to ,the products available for immediate pickup, the Customer may opt either for pick  up from HGS or for delivery. The delivery of the product is performed by HGS or a courier appointed by HGS as an additional service subject to the delivery terms. 

The title of, the products available for immediate pickup, shall pass to the Customer at the time of the payment.

Delivery Methods

Pickup

Pickup From Store - Rs. 0.00

Flat Rate

Flat Shipping Rate - Rs. 150.00 (Only for Colombo and Gampaha City areas)

Weight based Shipping

• Rs. 290/= for 1 Kg and Rs. 90/= for additional 1 Kg
• Rs. 330/= for 1 Kg and Rs. 130/= for additional 1 Kg (North & East)